Last Updated: 05/25/2026
At Strivemovi, we want customers to have clear information about returns, refunds, cancellations, and damaged or incorrect orders. Please review the policy below before placing an order.
We accept eligible returns within 30 days of delivery.
To qualify for a return, the item must be:
You may request cancellation within 24 hours of placing your order by emailing support@strivemovi.com and including your order number.
After that time, cancellation cannot be guaranteed because the order may already be in processing. If the order has already shipped, it can no longer be canceled, but it may still qualify for return under this policy after delivery.
To be eligible for a refund or exchange, returned items must meet all return conditions listed in this policy.
Items may be refused if they are:
If the item is damaged, defective, or incorrect:
Strivemovi will cover the return shipping cost.
If the return is for customer remorse or preference reasons:
The customer is responsible for the actual return shipping cost.
Examples of customer-responsibility returns include:
Original shipping charges, if any were paid, are non-refundable unless the return is due to our error, damage, or a defective product.
To request a return, email support@strivemovi.com with:
If your return is approved, we will provide return instructions.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order details and photos.
After review, we may offer one of the following, depending on the situation:
If your order does not arrive within the expected delivery window, contact support@strivemovi.com with your order number.
We will review the shipment with the carrier. If the package is confirmed lost, we may offer:
We accept exchanges when eligible. If you would like to exchange an item, please contact support@strivemovi.com and include your order number and requested exchange details.
Exchange approval depends on product condition and item availability.
Some items may not be eligible for return due to hygiene, safety, or other product-specific reasons. If a product is non-returnable, that information will be stated on the product page.
Approved refunds are issued to the original payment method used at checkout.
Once a return is received and approved, refunds are typically initiated within 7 business days.
Please note that it may take additional time for your bank or payment provider to post the refund to your account.
We do not charge restocking fees.
Store Name: Strivemovi
Address: 10510 W Aliana Trace Dr #139, Richmond, TX 77407, United States
Email: support@strivemovi.com
Phone: (832) 305-6078
Monday–Friday, 9:00 AM – 5:00 PM CST
We aim to respond within 1–2 business days.
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.